Call Center Agent

As a Customer Service Representative (CSR), you will never have a dull moment providing 24/7 customer support through chats and emails! You will respond effectively to customers’ query regarding products, services, processes and procedures.

YOU'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL...

• Attract potential customers by responding accordingly to their queries regarding our product & services.
• Maintain customer records by updating account information and overall management.
• Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• Work closely with internal and external departments in escalating issues to provide resolution to each problem.
• Contribute to team effort by accomplishing related results, as needed.
• Perform all other related and compatible duties, as assigned.

IN ORDER TO BE SUCCESSFUL FOR THE ROLE, YOU SHOULD...

• Be a College Graduate of any course. Fresh graduates are welcome to apply!
• Have excellent typing skills, and outstanding background in MS Office Suite (i.e. MS Excel and Google Spreadsheets)
• Have a knack in written and verbal communication skills (to communicate effectively with our international customers).
• Be able to work well under pressure; to multi-task, prioritize, and manage time effectively.
• Be supportive of company’s goals and objectives and can deliver departmental/team results and key objectives; and
• Be able to respond professionally and politely with our customers at all time.
• Be proactive, dependable, driven, and resourceful.
• Be amenable to report onsite in our office in Deira, Dubai.

If this sounds like you, then what are you waiting for? Come join our vibrant and supportive team dedicated to success!

Application Question(s):

• Until when is your visa valid?
• When is your birthday?

Work Location: In person