Call Center Agent

Call Center Agent

Washington, DC

Every Conversation Is an Opportunity to Help.

Good customer service starts with someone who listens, understands the question, and knows how to help move things forward. We’re looking for a Call Center Agent in Washington, DC to handle customer enquiries, provide clear information, and help ensure each interaction is handled professionally.

You’ll speak with customers about different questions and requests, update information in internal systems, and work with colleagues when additional support is needed. It’s an opportunity to develop your communication and problem-solving skills while gaining experience in a structured office environment.

A typical week could involve:

• Answering incoming customer calls and understanding each enquiry
• Providing accurate information about services, accounts, or processes
• Asking questions to clarify customer needs
• Updating customer records and documenting call outcomes
• Responding to routine customer concerns and requests
• Following up on enquiries that need additional attention
• Directing more complex issues to the appropriate team
• Navigating internal systems while speaking with customers
• Maintaining accurate notes and customer information
• Following established procedures and service standards
• Communicating with colleagues to help resolve outstanding enquiries

Monday to Friday

The position is full-time and office-based in Washington, DC. You’ll work alongside the wider customer support team, using established systems and procedures to manage enquiries and help customers receive the information they need.

Hours: 9:00am–5:30pm
Schedule: Monday–Friday
Employment: Full-time, permanent
Location: Washington, DC

You Don’t Need a Call Center Background

Previous experience in customer service, retail, hospitality, reception, administration, sales, or other customer-facing positions can provide useful transferable skills.

You’ll need clear communication, good listening skills, basic computer confidence, and the ability to remain professional when handling different types of enquiries. Being reliable, organized, and willing to learn will help you succeed.

Training is provided on internal systems, customer service procedures, and day-to-day responsibilities.

Applications

If you’re looking for a full-time Call Center Agent job in Washington, DC and want to build your customer service experience, strengthen your communication skills, and develop your ability to handle customer enquiries, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $20.31 - $24.10 per hour

Benefits:

• 401(k)
• Paid time off
• Parental leave

Work Location: In person