Call Center Agent

Location: Korangi Industrial Area Karachi

Job Summary:

We are looking for a dedicated and customer-focused Call Center Agent to join . The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.

Key Responsibilities:

• Handle inbound and outbound customer calls/messages in a professional manner.
• Respond promptly to customer inquiries regarding orders, products, and services.
• Resolve complaints efficiently and escalate issues where necessary.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.
• Provide product knowledge and assist customers in making informed decisions.
• Ensure compliance with company policies and standards in all customer dealings.

Requirements:

• Minimum Intermediate or above with relevant experience.
• Proven work experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Problem-solving attitude with attention to detail.
• Proficiency in MS Office and basic computer applications.
• Ability to work in shifts, including weekends and evenings if required.

Job Type: Full-time

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Application Question(s):

• Expected Salary
• Current Area of Living
• Current Salary

Work Location: In person