Call Center Agent

Call Center Agent

McAllen, TX 78504
$18.75–$22.50 per hour
Full-time and part-time positions available
Monday–Friday | Flexible weekday shifts | On-site
Paid training provided

We are hiring Call Center Agents who enjoy speaking with people, listening carefully, and helping customers move their requests forward. Spanish-English bilingual applicants are especially welcome to join our McAllen team, although bilingual ability is not required.

The position primarily involves inbound calls, with additional follow-up through email and customer records. Each day brings different questions, account updates, appointment requests and service inquiries, so conversations rarely feel repetitive.

What comes through the queue

• Answer inbound customer calls promptly and professionally.
• Ask questions to understand the reason for each call.
• Provide clear information using company systems and guidance.
• Update customer details, notes and service records.
• Help schedule, change or confirm appointments.
• Transfer specialist questions to the appropriate department.
• Complete agreed follow-ups by phone or email.
• Escalate urgent or sensitive concerns to a team leader.

A good match for the team

• Comfortable speaking with different people throughout the day.
• Patient when a customer needs additional explanation.
• Able to type accurate notes while continuing a conversation.
• Confident using a computer and learning new systems.
• Dependable with scheduled shifts and follow-up tasks.
• Positive, approachable and comfortable working within a team.

Hours and training

• Full-time employees will receive consistent weekly hours.
• Part-time weekday schedules are also available.
• Shift options are arranged within normal daytime operating hours.
• Paid training covers call handling, customer procedures and company systems.
• Ongoing guidance is available from supervisors and experienced colleagues.

The Call Center Agent will work alongside customer support, administrative and account teams. Technical or complex inquiries will be passed to the relevant department, so the focus of this role is communication, accurate recordkeeping and customer care.

If you are looking for an inbound Call Center Agent position in McAllen with flexible weekday options and regular contact with people, apply today with your current resume.

Qualified applicants from all backgrounds are encouraged to apply.

Pay: $18.75 - $22.50 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person