Call Center Agent

We work within the cloud infrastructure and digital business services industry, helping organizations keep essential systems connected and running smoothly.

We are looking for a friendly and dependable Call Center Agent who can make conversations easier, understand what customers need and ensure every request reaches the right person.

The position

Pay: $18.50–$22.00 per hour
Bonus: Up to $250 per month based on customer satisfaction
Schedule: Monday–Friday, 9:00 a.m.–5:30 p.m.
Location: Louisville, KY 40229
Employment: Full-time, Permanent.
Work setting: Hybrid option after the initial one-month probationary period, with two days working from home each week

As a Call Center Agent, you will:

• Answer inbound calls and respond to customer inquiries
• Listen carefully, ask helpful questions and explain the next steps
• Record accurate call notes in the customer management system
• Create and update service requests, appointments and support tickets
• Resolve straightforward questions using provided information
• Direct technical or account-related matters to the appropriate specialist
• Follow up with customers when further information becomes available

You do not need a technical background or previous call center experience. Full training is provided, and experience from retail, hospitality, reception, customer service or office support can transfer well. We value clear communication, basic computer confidence, reliability and the ability to remain patient during busy periods.

You will not be expected to solve complex technical problems alone. Your role is to understand the issue, document it correctly and make sure the customer receives helpful, professional support.

This Call Center Agent position also offers paid training, performance recognition, professional development, paid time off and a clear path toward senior customer support or service coordination responsibilities.

Submit your resume today to join a practical, supportive Louisville team where good communication makes a real difference.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of background, identity or personal circumstances.

Pay: $18.50 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Work Location: In person