Call Center Agent

To proceed with your application, please follow these steps:

• Click this link: https://apply.intouchcx.com/62/6
• In the applicant window, select “Have a referral code? Click here!”
• Enter the referral code: 490DD

Note: If the link is not clickable, kindly copy and paste it directly into your browser.

✅ Once completed, your application will move forward to the next stage.

Duties and Responsibilities:
Receives transferred calls of newly signed up customers from Sales.
Sets expectations that the transaction is not a User Training but a basic account set up only.
Walks the customer through the Express Set Up, and probes for other basic account set up needs.
Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.
Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
Provisions and sets up RC-supported desk phones .
Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
Confirms and/or schedules Implementation Appointments.
Walks customers through the Community Website and assists them with the sign up process.
Updates the Implementation Status, and documents the call in SFDC.
Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

To succeed in this role you must have experience in:

Must have 2-3 years solid experience in Technical Support
Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner’s thorough onboarding experience.
Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.
Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.
Must reach out to new customers via phone and/or email to book them for an implementation appointment.

Job Type: Full-time

Pay: Php20,000.00 - Php24,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• To proceed with your application, please follow these steps:

Click this link: https://apply.intouchcx.com/62/6

In the applicant window, select “Have a referral code? Click here!”

Enter the referral code: 490DD

Note: If the link is not clickable, kindly copy and paste it directly into your browser.

✅ Once completed, your application will move forward to the next stage.

Work Location: In person