Call Center Agent

Customer Support & Member Service Representative Serve as a primary point of contact for members via phone, email, and chat .

Key Responsibilities

• Handle requests related to account updates, renewals, and billing questions.
• Resolve member concerns or escalate issues when needed.
• Support reporting requests and provide accurate information.
• Maintain accurate CRM records for all interactions and updates.
• Follow privacy and service standards in all communications.

Qualifications & Skills

• Strong customer service and communication skills across multiple channels.
• Ability to troubleshoot issues, manage inquiries, and escalate appropriately.
• Detail-oriented with a focus on accurate documentation and CRM data integrity.
• Demonstrated understanding of privacy and compliance expectations.