Call Center Agent – (Quezon City)

As a Call Center Agent, you will handle customer interactions through inbound and outbound calls, assist with inquiries and requests, resolve concerns efficiently, and provide accurate information while maintaining excellent customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer concerns and service-related issues.
• Process customer requests, account updates, and transactions.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism and deliver a positive customer experience.

Qualifications

• High School Graduate, Senior High School Graduate, or College level/graduate.
• With or without call center experience, depending on account requirements.
• Good verbal and written communication skills.
• Customer-service oriented with strong problem-solving skills.
• Willing to work onsite in Quezon City.
• Willing to work on shifting schedules, weekends, and holidays when required.

How to Apply

Send your updated resume to ••••@gmail.com

Subject Line: Call Center Agent - Quezon City