Call Center Associate

Summary of position:

The Call Center Associate is a customer-focused, detail oriented role. This position is adept at providing outstanding customer service, complaint resolution and troubleshooting issues.

Essential Job Duties & Responsibilities:

• Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns.
• Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued.
• Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed.
• Build lasting relationships with customers and other call center team members based on trust and reliability.
• Utilize software, databases, scripts and tools appropriately.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Suggest sales or recommendations for products or services that may better suit customer needs.
• Participate in training opportunities.
• Adhere to company policies and procedures.

Required Skills and Abilities:

• Ability to comprehend and follow through with instructions and tasks.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to manage complaint resolution.

Education and Experience:

• High school diploma or equivalent.
• College level courses, preferred.
• Fluency in multiple languages, preferred.
• Proven understanding of company products, services and policies.
• Exceptional customer service, active listening and professional phone voice.
• Proficient with computers, CRM software and typing skills
• Ability to ask prying questions and diffuse tense situations.
• US work authorization

Required Licenses or Certifications: None

Work Environment/Expectations:

• Office based role.
• Background noise from coworkers, vehicles and various tools is expected.
• Maintain regular, punctual attendance.

Physical Requirements:

• Bending and sitting for extended periods of time is expected.
• Regular use of computer keyboard and telephone.
• Ability to lift and carry at least 15 pounds routinely.
• Must be able to talk, listen and speak clearly.
• Use of fine motor skills is expected.

Why Work at St Lucie Battery & Tire?

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k
• PTO
• Vacation
• Opportunities for career advancement
• Ongoing training and professional development
• Supportive team-oriented work environment
• Family-owned company with strong community values
• Multiple locations throughout the Treasure Coast