Call Center: Customer Service Representative

Call Center Customer Service Representative

Perfect for Trades

‑

Minded, Hands

‑

On Problem Solvers

Location

Indianapolis, IN (In

‑

Office)

Pay

$18-$22/hr (based on experience & bilingual ability) +

up to $400/week in commission

If you come from a trades background — or you’re the type of person who likes solving problems, staying busy, and helping people — this role is built for you.

Bassett Services is growing fast, and we’re looking for

driven, dependable, team

‑

oriented people

who want a stable career with real advancement. You’ll be the first point of contact for homeowners who need help with HVAC, plumbing, or electrical issues — and your ability to stay calm, think clearly, and guide customers makes a huge impact.

This isn’t a boring desk job. It’s fast

‑

paced, team

‑

driven, and perfect for someone who likes structure, challenge, and steady work.

Why This Role Appeals to Trades

‑

Minded Professionals

• You’re helping customers with

  real problems

  , not selling random products

• You get to use your

  common sense, communication skills, and work ethic

• You’re part of a team that supports field technicians and keeps the operation running

• You get

  steady hours, steady pay, and steady growth

• You’re joining a company that values reliability, grit, and people who take pride in their work

What We Offer

• Medical, Dental, Vision & Prescription Insurance

• Disability & Term Life Insurance

• 401(k) with company match

• Paid Holidays

• Paid Time Off (PTO)

• Ongoing training, development, and advancement opportunities

• A supportive, team

  ‑

  focused environment with long

  ‑

  term stability

What You’ll Do

• Answer inbound calls and help customers schedule service
• Assist with maintenance agreement members and new customer inquiries
• Listen actively, understand the issue, and guide customers to the right solution
• Build trust and maintain strong customer relationships
• Use scheduling tools and customer management software
• Work closely with your call center team to keep operations running smoothly

What You Bring

• 2+ years of customer service experience

• 1+ year of call center experience

• Strong communication skills

• Comfortable using computers and learning new systems

• Excellent time management and organization

• Ability to stay focused in a fast

  ‑

  paced environment

• Dependability, accountability, and a strong work ethic

If you’ve ever worked in the trades — or you simply understand the value of teamwork, reliability, and helping people — you’ll fit right in.

Who We Are

Bassett Services blends the close

‑

knit feel of a small business with the growth and stability of a larger organization. We work hard, support each other, and reward people who show up, give their best, and want to grow.

If you’re ready to join a company that values real

‑

world skills, strong character, and long

‑

term commitment, we’d love to meet you.