Call Center Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 1-5 years of experience in BPO/Call Center environment.
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.