Call Center Executive

Roles and Responsibilities :

• Handle inbound calls from customers, resolve their queries and concerns in a timely and professional manner.
• Make outbound calls to potential clients to generate leads and convert them into paying customers.
• Process customer orders, handle complaints, and provide excellent customer service through phone conversations.
• Meet daily/weekly targets for sales performance, quality metrics, and productivity.

Job Requirements :

• 1-9 years of experience in BPO/Call Center industry with expertise in domestic calling (inbound/outbound).
• Strong communication skills with ability to handle high-pressure situations effectively.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.