Call Center Executive

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Work Location Bangalore.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support – Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Educational Qualification: PUC / Graduate

Experience: 6 Months or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,

Skill Sets: Good Communication skills, Language Proficiency Mizorama and Engalish

Good Computer skills – MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Work Location Bangalore.

Education:

• Bachelor's (Preferred)

Experience:

• Tele calling: 1 year (Required)
• Customer support: 1 year (Required)

Language:

• Kannada (Required)
• Hindi (Preferred)
• Tamil (Preferred)
• Malayalam (Preferred)
• Telugu (Required)
• assamese (Preferred)

Work Location: In person