Call Center Executive

Job highlights

• 2-4 years experience in airline or travel sales, knowledge of GDS platforms like Amadeus or Sabre
• Promote and sell airline tickets and travel services via inbound/outbound calls, generate leads, upsell services, maintain client relationships, update CRM, and prepare sales reports

Job Purpose: We are looking for energetic and target-driven professionals to join our team for the travel process**.** The ideal candidate will have hands-on experience in sales within the airline or travel industry**,** with a strong focus on achieving revenue targets, delivering excellent customer service, and promoting travel-related products.

Key Tasks:

• Receive inbound calls regarding inquires and conducting outbound calls to prospective and existing customers to promote and sell airline tickets, holiday packages, travel insurance, and other travel-related services.
• Identify and generate new business opportunities through effective lead management and client engagement.
• Upsell and cross-sell value-added services to enhance customer satisfaction and revenue growth.
• Build and maintain strong relationships with travel agencies, corporate clients, and individual customers (B2C).
• Ensure adherence to sales processes**,** quality standards, and performance metrics.
• Maintain updated knowledge of travel products, airline policies, and industry trends.
• Work collaboratively with Marketing, Operations, and Customer Service teams to ensure smooth campaign execution and customer satisfaction.
• Regularly update the CRM system with accurate customer and sales data.
• Prepare daily sales reports and share feedback to support process improvements.

Dimensions:

Personal Qualities / Behavioral Competencies:

• Excellent communication, persuasion, and negotiation skills.
• Proven ability to meet or exceed sales targets in a fast-paced environment.
• Customer-focused with strong interpersonal skills.
• Proficiency in CRM tools and reporting systems.
• Knowledge of GDS platforms such as Amadeus, Sabre, or Galileo will be an added advantage.
• Self-motivated, disciplined, and able to handle multiple priorities effectively.

Education: Graduation (Any Field)

Experience: 2 to 4 years of experience in a call center, preferably in the airline or travel industry.