Call Center Executive

Company Name: Asia Continental Group (BD)

Location: Dhaka (Uttara)

Job Type: Full-Time

Workplace Type: Office-based

Job ID: IJOB202676066

Company Introduction : Founded in 1992, Asia Continental Group (BD) RL-523 is a government-approved international recruiting agency and a leading human resource organization in Bangladesh. With a legacy of excellence in overseas recruitment, we have deployed over 50,000 skilled, semi-skilled, and non-skilled workers across Asia, Europe, and beyond. Our success is built on the strength of our dedicated, honest, and efficient team, operating under ISO 9001:2015 standards.

Job Type: Office-based

Office Hours : 9:00 AM to 7:00 PM

Working Days : 6 days

Weekend: 1 day (Friday)

Job Context: As a Call Center Executive, you will manage inbound and outbound customer interactions efficiently, providing accurate information and resolving queries professionally. You will handle customer support, coordinate with internal teams, and support recruitment operations or service delivery by guiding callers and maintaining compliance with company procedures.

Job Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently.
• De-escalate situations involving dissatisfied customers.
• Call clients and customers to inform them about company services, updates, or new overseas opportunities.
• Guide callers through navigation, processes, or using company services.
• Collaborate with other call center and administrative professionals to improve customer service.
• Manage inbound and outbound calls related to customers and applicants in a very effective manner adhering to company policies and procedures.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customer and applicant needs to achieve satisfaction.
• Resolve complaints via call and handle routine follow-ups.
• Provide real-time assistance to executives and handle situations in the absence of a Team Leader.
• Prepare daily reports for the Team Leader and maintain communication logs.
• Collect positive feedback and reviews from clients or candidates.

Requirements

• Experience: 1 year
• Education: bachelor in any discipline
• Skills: call center operations, call center administration, call center management, contact center management, call center development, it recruitment, contact centers, call center technology, call centers, call center software

Last Date of Application: 15 November 2026