Call Center Executive

Ablion IT Solutions Pvt. Ltd. is looking for Call Center Executive to join our dynamic team and embark on a rewarding career journey

• As a Call Center Executive, you will be the first point of contact for customers seeking assistance or information regarding products or services
• Your duties will include answering incoming calls, responding to customer inquiries, resolving complaints, and providing accurate information about products and services
• Additionally, you will be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote special offers or services

Key Responsibilities:

• Answering incoming calls promptly and professionally
• Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner
• Using scripted responses and guidelines to handle common customer issues effectively
• Escalating complex or unresolved issues to the appropriate department or supervisor
• Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services
• Maintaining accurate records of customer interactions and transactions using the company's CRM system
• Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets
• Staying up-to-date with product knowledge and company policies to provide accurate information to customers
• Collaborating with team members and other departments to improve overall customer satisfaction and service quality
• Adhering to all company policies, procedures, and compliance regulations