Call Center Helpdesk

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs

• Able to look up attributes

• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads

• Resetting iTunes accounts

• Resetting network settings

• Backup/Restore device data

Video Conferencing

• Cisco WebEx

• MS Teams

• Cisco Presence video solutions

Network troubleshooting

• Internal vs external

• VPN

• LTE

• Wifi

Application Troubleshooting

• Account permission

• Compatibility settings

• Browser vs installed

Remote support

• MSRA

• RDP

• TEAMs

• Webex

Hardware Deployment

ServiceNow

• Ticket management

• Ticket assignment