Call Center Manager

We are seeking an experienced Team Leader to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.

Key Responsibilities

• Manage and lead a team of 7 appointment setters / sales agents
• Oversee daily call centre operations and performance
• Set KPIs and drive appointment and sales targets
• Train, coach, and monitor call quality and conversions
• Implement scripts, processes, and performance improvements
• Track results, prepare reports, and optimise productivity
• Ensure team accountability and high standards

Requirements

• Previous experience managing a small sales or call centre team
• Strong background in appointment setting / outbound sales
• Hands-on leadership and coaching ability
• Results-driven and target-focused mindset
• Experience with CRM and call reporting systems

What We Offer

• Competitive salary + performance bonuses
• Stable hours and a focused team environment
• Opportunity to grow with the business
• Supportive management and clear expectations

Pay: $85,000.00 – $100,000.00 per year

Work Location: In person