Call Center Officer (Shift Work)

Description  Shift Timing: 10am to 10pm / 10pm to 10am (Rotating Shift)
Shift pattern: 2 Days Work , 2 Days off basis
Role and Responsibilities:
– Manage calls by other government agencies and provide correct advice in accordance to the Tobacco and Vaporisers Control Act 1993 (TVCA).
– Manage enquiries/feedback on Tobacco and Vaping related offences by members of public via call and email.
– Case reporting to Duty Manager for follow-up on team deployment.
– Any administrative tasking as assigned by the Service Quality Manager.