Call Center Operator

Call center operator (Malaysia-based, supporting Australian medical providers)

Excellent command of English essential

No prior experience needed however, preferred.

Join the team at Teleadmin as a call center operator at our office at UOA buiness park, Shah Alam Selangor.

This full-time role is an integral part of our medical call centre operations, providing exceptional customer service and administrative support to our patients and medical professionals.

What you'll be doing

• Manage incoming phone calls, emails, and other inquiries in a courteous and efficient manner
• Assist with patient related appointment booking, answering queries, and other administrative tasks
• Provide general administrative support to the medical team based in Australia as required
• Perform additional tasks within your training and competence, which may include supporting other departments or affiliates.
• Work closely with colleagues to ensure a seamless patient experience.

What we're looking for

• Excellent command of the English Language is essential.
• Previous experience in a call center, preferably in a healthcare setting is preferred however not essential.
• Strong organisational and multitasking abilities, with a keen attention to detail
• A genuine interest in the healthcare industry and a commitment to providing high-quality patient care

About us

Teleadmin is medical call center supporting leading providers of medical services in Australia. Our team of dedicated medical professionals is committed to delivering exceptional patient-centred care. We are constantly seeking talented individuals to join our team and contribute to our mission.

Apply now to become our next Medical call center representative and be a part of our exciting journey!

Working Hours
Days: Monday to Friday (No weekends)

• 7:00 am – 3:30 pm MYT during Australian Eastern Daylight Time (AEDT)
• Successful applicant is expected to work during Malaysian public holidays ( public holiday pay rate apply to mandatory holidays).

Position Specifications

• Pleasant voice with positive phone manners and attentive listening skills.
• Good command of both spoken and written English.
• Ability to work independently.

Why Join Us?

• Be part of a supportive and collaborative medical administration team.
• Work in a meaningful role where you directly contribute to patient care.
• Gain international work exposure by supporting Australian medical practices.

Job Types: Full-time, Permanent

Benefits:

• Car park allowance
• Paid lunch breaks
• Monthly travel allowance provided