Call Center Representative - Bilingual

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13686676

**Practicing at GraceMed**

If you are a healthcare professional, we appreciate your interest in

practicing in a community health setting at **GraceMed**. This is a

clinical environment where you can be a part of a diverse team of

professionals who come together to address the whole health of the

patient. Youll make a difference you can see every day as you care for

patients who are often high-risk because of their underserved status.

Youll be fully supported by a staff and organization set up to let you

focus on delivering care. And youll be part of a team that has

distinguished itself for its quality of care and outcomes.

• Reporting Relationship:** Reports to the Director of Quality

Assurance\

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• Supervision Responsibilities:** No
• Essential Role:** Provides critical first contact between patients and

GraceMed Health Clinic, Inc. by scheduling patients for appointments for

both dental and medical departments.

Duties & Responsibilities

• Screens and routes patient calls efficiently and ensures accurate

registration, appointment scheduling, and follow-up appointment

scheduling into database.

• Responds to patients questions by editing, canceling and

re-scheduling appointments as necessary according to clinic

protocols.

• Reminds patients to bring with them to each appointment; medications

or list of medications they are currently taking, income

verification documents, medical insurance information if applicable.

• Verifies patient information including demographics and

medical/dental insurance coverage, as applicable, every time a

patient comes to the clinic.

• Works diligently to minimize patients time spent on hold on the

telephone and answers incoming calls according to protocol.

• Calls and reminds patients of upcoming appointments according to

protocol.

• Documents patient cancellations and failure to show for appointment

per protocol.

• Maintains patient confidentiality at all times.
• Assists in the development and documentation of protocols related to

his or her job functions.

• Takes patients lists home due to impending inclement weather.

Cancels or reschedules patients if inclement weather occurs.\

Working Conditions Administrative office environment. Ability to sit for long periods of

time. Bending, stooping, and lifting (up to 50lbs.) may be required.

Ability to read computer screens for extended periods of time.

Interaction with physicians, patients and other office personnel. Must

have visual acuity and manual dexterity to interface with computer. Must

have auditory acuity to handle heavy phone call load and interact with

patients effectively.

• The above statements are intended to describe the general nature and

level of work being performed. They are not intended to be construed, as

an exhaustive list of all responsibilities, duties, and skills required

of personnel so classified.*\

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• This job description has been examined for compliance with the

Americans with Disabilities Act (ADA) and the Fair Labor Standards Act

(FLSA) (May 1995).*

• Confidentiality:** As an employee of GraceMed Health Clinic, Inc.,

you are bound by principles of medical ethics. You have both a legal and

moral obligation to protect the privacy of our patients. In the course

of your work, you will have access to confidential information regarding

patients, and/or the practices' confidential business. It is essential

that you refrain from any discussions regarding personal information

about a patient, a patient's condition, a patient's finances,

proprietary company information and/or the practices' confidential

business with any third person. This includes, but is not limited to,

other employees, your spouse, family or friends. CONFIDENTIALI Y IS SO

IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR

TERMINATION. Review and signature of the Agreement is a condition of

employment.\

• GraceMed Health Clinic** is an equal opportunity organization and

shall not discriminate on the basis of race, color, religion (creed),

gender, gender expression, age, national origin (ancestry), disability,

marital status, sexual orientation, military status, or for any other

discriminatory reason prohibited by applicable law.*