A
A Smile 4 U
Call Center Representative - Bilingual Spanish
5 months ago
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Important information
Contract type:
Permanent
Location:
Alpharetta, GA, USA
Work mode:
Onsite
Published on:
19 October 2026
What they need
| Location: Alpharetta, GA Job Type: Full-Time Schedule: Monday-Friday, 8:00 AM-5:00 PM --- About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient. --- The ideal Candidate - Compassionate, detail-oriented, and adaptable - Comfortable in a fast-paced, team-driven office - Can-do attitude --- Key Responsibilities - Answer incoming calls and emails promptly and professionally - Make daily outbound calls to schedule patient appointments per clinic protocols - Document all call interactions according to standard operating procedures - Assist in resolving customer complaints with the support of the Customer Service Manager - Enter new patient information into the practice management system - Update existing patient records --- Required Qualifications - Bilingual in Spanish - Previous customer service, call center experience is a plus - Strong interpersonal, communication and organizational skills - Customer service oriented with a professional demeanor - Reliable, organized and collaborative team player --- Benefits - Medical, Dental, and Optical Insurance (available after 90 days for full-time team members) - Employee discount - Paid Time Off (PTO) and Paid Holidays - Opportunities for professional growth --- Dental experience is highly preferred Pay is based on experience Are you willing to consent to a background check including a criminal record check, employment, and education verification? | |||||
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