Call Center Representative

POSITION SUMMARY:

• Our call center representatives handle multiple phone calls using established scripts, protocols and service processes. They respond to each call in an efficient, effective, and professional manner.

• Patient Care Coordinators in our Orthopaedic Surgery practice perform duties that include but are not limited to: scheduling patient appointments, checking patients in, collecting payments, setting up appointments for MRIs, scanning, printing, verifying insurances, and maintaining patient records.

• This position will be mainly based in our Queens office, and may require travel to our Manhattan or Brooklyn offices as needed to back up other colleagues if they call out.

• POSITION REQUIREMENTS :

• High School Diploma or equivalent.

• Minimum 2 year experience preferred.

• Strong customer service skills with ability to multi-task.

• Orthopedic specialty experience preferred.

• Ability to complete documentation promptly and accurately.

• Ability to use sound judgment; possess a calm disposition and the ability to work easily with others

• Familiar with Criterions EMR or similar EMR/EHR platforms

• English/Spanish bilingual is a PLUS

• Able to drive is a PLUS not mandatory.

DUTIES AND RESPONSIBILITIES :

• Duties and responsibilities may vary by office; including but not limited to:

• Greet patients politely and professionally immediately upon arrival.

• Schedule patient appointments.

• Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required.

• Patient registration and collection of co-insurance and co-payments.

• EMR software data entry

• Relay important information regarding appointments, financials and follow-up to patients.

• Ask and record source of referral for all new patients.

• Comfortable with traveling throughout the five boroughs

• Punctual with time

• Maintain cleanliness of work space and waiting room area.

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical Front Desk: 1 year (Preferred)

Work Location: In person

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.

We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.