Call Center Representative

Join Our Team as a Call Center Representative at Ready Contractors!

Are you someone who thrives on providing excellent customer service? Do you enjoy being the friendly voice on the other end of the phone? If so, we’d love to have you join our family at Ready Contractors! Based in Wilson, NC, we’re a family-owned business with over 40 years of experience delivering dependable, high-quality services to our clients. From storm drains to commercial site preparation, we’re proud to be a trusted name in our community—and we’re looking for someone like you to help us continue that legacy.

What You'll Do

As a Call Center Representative, you’ll be the first point of contact for our customers, ensuring their needs are met with professionalism and care. Your role will be essential in maintaining the high standards of service that Ready Contractors is known for. Here’s what your day-to-day might look like:

• Answering incoming calls and addressing customer inquiries with a friendly and professional demeanor.
• Scheduling appointments and coordinating with our team to ensure projects run smoothly.
• Providing information about our wide range of services, from asphalt work to utility installations.
• Maintaining accurate records of customer interactions and project details.
• Assisting with general administrative tasks to support the team.

What We’re Looking For

We’re searching for someone who’s not just skilled, but also shares our commitment to excellent service. To be successful in this role, you should have:

• At least 1 year of experience in a customer service or call center role.
• Strong communication and organizational skills.
• A friendly, approachable attitude with a knack for problem-solving.
• The ability to multitask and stay calm under pressure.
• Familiarity with basic computer systems and the ability to learn new tools quickly.

Why Join Ready Contractors?

At Ready Contractors, we pride ourselves on being more than just a business—we’re a family. Founded in 1969, we’ve grown from a one-person operation to a thriving company with 25 full-time employees and a fleet of heavy machinery. We value hard work, integrity, and a dedication to quality, and we bring these values to every project we take on. When you join our team, you’ll become part of a supportive and professional environment where your contributions truly matter.

Ready to Apply?

If you’re ready to bring your customer service skills to a company that values its people and its community, we’d love to hear from you! Apply today and take the first step toward an exciting career with Ready Contractors.