Call Center Representative

Call Center Agent

Job Overview

Join the growing team at EVB in Riverdale, GA! We are a fast-paced company dedicated to connecting homeowners with lending professionals who can help them explore mortgage refinance opportunities and other home financing solutions. Our agents play an important role in helping homeowners learn about options that may lower their monthly payments, reduce interest rates, or provide access to their home’s equity.

We are seeking motivated, energetic, and professional Call Center Agents who are eager to learn and grow. No experience is required—we provide paid training and the tools needed to succeed. If you enjoy speaking with people, thrive in a goal-oriented environment, and are looking for an opportunity to earn hourly pay plus commission, we’d love to hear from you.

Pay: $14.00 per hour + Commission

Employment Type: 1099 Independent Contractor Position(Contractors are responsible for their own taxes and benefits.)

Schedule

• Monday – Wednesday: Business Casual Attire
• Thursday – Friday: Casual Attire
• No Weekend Shifts

Responsibilities

• Make outbound calls using our automated dialing system
• Speak with homeowners and ask qualifying questions to determine eligibility
• Accurately document customer information while maintaining active conversations
• Transfer qualified homeowners to lending professionals
• Maintain a minimum daily transfer goal
• Provide excellent customer service and professional phone etiquette
• Follow company scripts, compliance requirements, and quality standards
• Demonstrate reliability, accountability, and punctuality
• Efficiently navigate multiple computer systems while documenting interactions
• Meet daily productivity and performance expectations
• Participate in coaching sessions, team meetings, and ongoing training

Training

We provide comprehensive training to help you succeed.

• No previous experience required
• Paid training program
• Ongoing coaching and support
• Advancement opportunities for top performers

Quality & Compliance

At EVB, we are committed to providing professional and compliant customer interactions. Calls may be monitored by our Quality Assurance team to ensure company standards, customer service expectations, and compliance requirements are consistently met. Agents are expected to follow all company policies, procedures, and training guidelines.

Qualifications

• Strong communication and active listening skills
• Professional and friendly phone presence
• Basic computer and data entry skills
• Ability to multitask while speaking with customers and entering information
• Dependable, punctual, and self-motivated
• Positive attitude and willingness to learn
• Sales, customer service, telemarketing, or call center experience is a plus, but not required

What We’re Looking For

• Individuals who enjoy engaging with people over the phone
• Goal-oriented professionals motivated by performance-based earnings
• Team players who contribute to a positive work environment
• Reliable individuals who take pride in their work and attendance
• Candidates who can remain focused and productive in a fast-paced call center setting

Join EVB and become part of a team that values growth, recognizes hard work, and rewards performance. If you’re looking for an opportunity to develop valuable skills while earning competitive pay and commissions, we’d love to meet you.

Pay: $14.00 per hour

Benefits

• Paid Training
• On-the-Job Coaching
• Performance-Based Commission Opportunities
• Career Growth Potential

EVB is a second chance employer and considers qualified applicants who are ready to work, demonstrate reliability, and meet all job requirements.

Job Types: Full-time, Part-time

Pay: $12.00 - $22.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person