Call Center Representative

Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

Responsibilities:

• Answer incoming calls and respond to patients inquiries in a professional and courteous manner
• Provide accurate information about patient care, services, and insurance information.
• Assist patients with making appointments , checking eligibility/ referrals prior to making appointments, and responsible for checking voicemails and faxes.
• Handle patients complaints or concerns with empathy and patience
• Perform data entry tasks to update customer records and maintain accurate information
• Utilize phone etiquette to ensure positive customer interactions
• Collaborate with other team members to achieve department goals
• Follow company policies and procedures to ensure compliance

Experience:

• Previous experience in a call center or customer service role is preferred but not required
• Strong communication skills, both verbal and written
• Ability to type quickly and accurately
• Proficient in using computer systems and navigating multiple software applications
• Excellent problem-solving skills and ability to think on your feet
• Ability to work in a fast-paced environment while maintaining attention to detail
• Experience in a medical practice or clerical duties is a plus

Skills:

• Multilingual or bilingual abilities are highly desirable
• Strong data entry skills with high accuracy
• Administrative experience is beneficial
• Front desk or receptionist experience is a plus
• Excellent phone etiquette and ability to communicate effectively over the phone

If you are looking for an opportunity to join a dynamic team and make a difference in the lives of our patients, we encourage you to apply. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Apply today!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person