Call Center Representative

Great customer service starts with a conversation. We’re looking for a confident and dependable Call Center Representative to join our Montgomery team and help customers get the answers and support they need.

You’ll be the person customers turn to when they have a question, need help with an account, or aren’t sure what to do next. If you enjoy talking with people, listening carefully, and finding practical solutions, you’ll have the opportunity to make a difference every day. Previous call center experience is not required — full training is provided.

Your Role on the Team

• Handle incoming customer calls and understand the reason for each inquiry
• Provide clear information about accounts, products, services, and orders
• Ask the right questions to understand customer needs
• Resolve common concerns and provide practical solutions
• Escalate more complex requests when additional support is needed
• Update customer information and document interactions accurately
• Follow up on requests that require additional attention
• Maintain a friendly and professional experience throughout each conversation

What We Value

• Confident and clear communication skills
• Strong listening and problem-solving abilities
• Patient and professional approach with different types of customers
• Comfortable using computers and learning new systems
• Good attention to detail and accurate typing skills
• Reliable attendance and time management
• Retail, hospitality, reception, sales, or customer service experience is a plus

Pay & Schedule

• $18–$22 per hour, depending on experience
• Full-time schedules across 5–6 days
• Employee discount
• Full training provided
• Opportunities to advance into senior customer support roles

Getting Started

Send your resume with an up-to-date phone number and email address. Selected applicants will be contacted regarding the next stage of the hiring process.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person