Call Center Representative

• Answer customer calls for product info, order help and after sales support
• Make outbound calls to new and existing clients to promote or check in on customer satisfaction
• Be professional and personal with every client
• Upsell and cross sell skincare products based on client needs and wants
• Respond and resolve issues, including angry or frustrated clients with professionalism and compassion
• Keep accurate records of customer interactions and orders
• Book appointments or skincare consultations for clients
• Coordinate with store staff and ensure scheduling and follow ups are correct
• Close sales and build clients loyalty through confident and engaging conversations

Qualifications

• At least a high school graduate
• Minimum 6 months of Call Center or BPO experience (experience handling international account is a plus)
• Excellent communication and persuasion skills
• Ability to handle both inbound and outbound calls effectively
• Confident handling difficult or irate calls in a calm, effective way
• Proven ability to upsell, build rapport, and retain clients
• Confident handling difficult or irate calls in a calm, effective way