Call Center Representative

We are looking for a Call Center Representative with a medical back ground that will be the liaison between our company and its current and potential medical patients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Skills

Must be fluent in English language

Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

NOTE : we do provide transport to our female agents especially

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• call center: 3 years (Required)

Language:

• english (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person