Call Center Representative

Call Center Representative

Full-time | Monday–Friday | 8:30am–5:00pm
On-site | Permanent position

We’re looking for a Call Center Representative who can handle customer conversations confidently, understand what each caller needs, and provide clear solutions or next steps.

You’ll be responsible for managing customer calls, recording information accurately, following up on outstanding requests, and working with internal teams when additional support is required.

Your Responsibilities

• Handle incoming customer calls professionally and efficiently
• Identify the reason for each call and determine the appropriate action
• Provide accurate information about products, services, and processes
• Resolve routine customer questions and concerns
• Make outbound calls when follow-up is required
• Record customer information, conversations, and outcomes accurately
• Update customer records and internal systems
• Follow up on open requests and outstanding issues
• Transfer or escalate complex matters appropriately
• Communicate next steps clearly to customers
• Work with internal departments to resolve customer requests
• Follow established call-handling and customer service procedures

What We’re Looking For

Previous experience in a call center, customer service, sales, or another telephone-based role is preferred.

The right candidate will be confident communicating by phone, comfortable handling different types of customer conversations, and able to remain professional when dealing with challenging situations.

You should also be:

• Clear and confident in your communication
• Professional and composed on customer calls
• Organized and attentive to detail
• Comfortable working with computer systems
• Able to manage multiple requests and follow-ups
• Reliable and consistent
• Comfortable working independently and as part of a team
• Able to recognize when an issue needs to be escalated

Training will be provided on company systems, services, and procedures.

Position Details

Monday–Friday, 8:30am–5:00pm
Full-time, permanent
On-site

Ready to Make an Impact?

If you’re confident on the phone, take ownership of customer requests, and know how to turn a conversation into a clear solution, we want to hear from you.

Submit your current resume to be considered for the Call Center Representative position.

Equal Opportunity Employer.

Pay: $24.33 - $28.91 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person