Call Center Representative

Location: 1319 F Street, NW, Washington DC 20004

Schedule:

• Full-time (40 hours per week)
• Monday- Friday 8am to 4:30

Job type: In Person

Position Overview: Advantage Financial FCU, Washington DC is seeking a personable, highly motivated individual to provide services to our members via phone and other forms of correspondence.

Position Responsibilities: The ideal candidate is responsible for:

• Researching and resolving member questions, problems and concerns about credit union accounts.
• Actively promote credit union products and services.
• Process and disburse loan request.
• Process incoming wire request.
• Offer financial guidance as appropriate.

Position Requirements:

• High School Diploma or equivalent (GED) required
• Previous customer service experience required (minimum 1 year)
• Good oral and writing communication skills
• Must be familiar with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Prior financial institution experience preferred.
• Experience with Symitar Episys a plus.

Salary- Negotiable

Benefits: see below

To apply send your resume to [email protected]