Call Center Representative

Job Overview:

We are seeking a dynamic and energetic Call Center Representative to join our customer support team!

In this role, you will be the first point of contact for our clients, providing exceptional service through phone, email, and chat communications.

Your enthusiasm and problem-solving skills will help build strong relationships with customers, ensuring their needs are met efficiently and professionally.

This position offers an opportunity to develop your communication expertise while contributing to a positive customer experience.

Responsibilities:

• Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills
• Provide initial support and troubleshooting to triage needs and escalate concerns.
• Document all interactions accurately using data entry skills within systems
• Perform communication via email or chat to follow up on unresolved issues or provide additional support
• Maintain organizational skills by managing multiple tasks efficiently while adhering to call center protocols and quality standards

Experience:

• Previous call center experience or customer service background preferred, demonstrating familiarity with high-volume environments.
• Fluency in conversational / written English language is required.
• In-office professionalism, as this role is 'on site' and not 'remote', working as part of a larger team, division, and company.
• Technical proficiency in using computer systems, call center software, and data entry tools.
• Experience with ERP / CSM systems such as Oracle NetSuite a plus.
• Proficiency in Microsoft Office applications such as Word and Excel for documentation and reporting purposes highly desired.
• Excellent written and verbal communication skills with a focus on clarity, professionalism, and active listening
• Demonstrated ability to handle customer support scenarios with problem-solving aptitude and patience
• Organizational skills to manage time effectively during shifts involving outbound calling or follow-up tasks

Make a difference:
ISS-KY serves as a trusted advisor to our many regional and national customers. Our company's legacy is built on the golden rule. Join us in delivering outstanding client services! Your enthusiasm, communication expertise, and technical skills will make a meaningful difference in our customers’ experiences. We value your dedication to providing top-tier support while fostering a positive work environment where your talents can thrive.

Company website:
https://iss-ky.com

Work Location:
In person / office (Nicholasville)

Pay: $14.00 - $15.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person