Call Center Representative

Call Center Representative

Vancouver, BC
Full-time | Monday–Friday | 8:30am–5:00pm

Be the Voice Customers Can Rely On

We’re looking for a Call Center Representative to handle customer conversations and make sure questions, requests, and follow-ups are dealt with professionally. You’ll speak with customers by phone, provide accurate information, document interactions, and work with internal teams when additional support is needed.

This role would suit someone who communicates confidently, stays organized, and can remain professional while handling a range of customer conversations throughout the day.

Day to Day

• Handle inbound customer calls and respond to customer requests
• Listen carefully and ask questions to understand customer needs
• Provide accurate information about products, services, and processes
• Resolve routine questions and customer concerns
• Make outbound calls when follow-up is required
• Record call details and update customer information
• Track outstanding requests and follow-ups
• Transfer or escalate calls when additional support is required
• Coordinate with internal teams to help resolve customer issues
• Follow established call-handling and customer service procedures
• Maintain accurate and confidential customer records

What’s Important

You’ll need strong verbal communication skills, basic computer knowledge, and a professional approach to customer service. Being organized and comfortable managing multiple conversations and follow-ups is important.

Previous call center, customer service, telephone support, reception, retail, hospitality, or client-facing experience is useful, although training on our systems and processes will be provided.

We’re looking for someone who can communicate clearly, listen carefully, remain professional during challenging conversations, follow established procedures, and work effectively as part of a wider team.

Please apply with your current resume to be considered for the Call Center Representative position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, provincial, and local laws.

Pay: $20.04 - $24.96 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person