Call Center Representative

We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.

What You'll Do:

• Provide exceptional customer service experience by answering inbound calls promptly and professionally.
• Respond to various customer inquiries regarding our banking products and services.
• Efficiently resolve customer complaints and issues, escalating complex cases as needed.
• Accurately record customer information and interactions in our system.
• Identify opportunities to improve customer experience and streamline processes.
• Adhere to established procedures and comply with information security and data privacy policies.

What You'll Need:

• Job location: New Cairo, Egypt
• Bachelor's degree in any field
• Excellent English communication skills (written and verbal)
• Ability to work in rotational shifts and weekends
• Strong problem-solving and interpersonal skills
• Available to join immediately
• A proactive and customer-centric approach

Bonus Points:

• Previous experience in a customer service role, preferably within the banking industry.

Benefits:

• Insource Contract
• Competitive salary
• Incentives based on the KPIs achieved
• Health insurance
• Career development opportunities