Call Center Representative

Call Center Representative

Vancouver, BC
Full-time | Monday–Friday | 8:30am–5:00pm | On-site

Every customer call starts with a question, a request, or a problem that needs to be understood. We’re looking for a Call Center Representative to handle those conversations from our Vancouver office and make sure customers receive clear information and appropriate support.

You’ll be responsible for understanding the reason behind each call, gathering the right details, documenting information accurately, and making sure each request is moved toward the appropriate next step.

A typical week could involve:

• Take incoming calls and determine what support each customer requires
• Guide customers through questions about services, accounts, and processes
• Gather relevant information before taking action or transferring a request
• Explain procedures and next steps in a clear, straightforward way
• Make follow-up calls when additional information or action is required
• Enter call notes and customer information into internal systems
• Monitor requests that require further attention
• Coordinate with other departments when a customer needs additional assistance
• Identify recurring questions or issues and share relevant information with the team
• Handle routine concerns while recognizing when an issue needs to be escalated
• Follow call-handling, documentation, and privacy procedures
• Help maintain accurate customer information and communication records

This is a full-time, on-site position in Vancouver, BC, working within an office-based customer support environment. You’ll receive training on the company’s systems, services, procedures, and approach to customer communication.

Previous experience in customer service, retail, reception, hospitality, administration, sales, client support, or another communication-focused role can provide relevant experience for this position.

We’re looking for someone who can communicate clearly, listen carefully, remain professional during challenging conversations, and keep accurate information while managing several requests throughout the day.

Comfort using computers, email, databases, CRM systems, or other workplace software is helpful. Training will be provided on the company’s systems and procedures.

Applications

If you’re looking for a full-time Call Center Representative position in Vancouver, BC, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, provincial, and local laws.

Pay: $19.25-$25.79 per hour

Benefits:

• Company events
• On-site parking
• Paid time off

Work Location: In person