Call Center Representative

Call Center Representative

Are you the person who can make a conversation feel easy, even when someone calls with a problem? We’re looking for two Call Center Representatives in Louisville who enjoy speaking with people, listen properly and can bring a little warmth to a busy working day.

You’ll be a main point of contact for customers calling our office. Some will have a straightforward question. Others may need an update or may not be sure who can help them. Your job is to understand what they need, give a clear answer when you can and connect them with the right teammate when you can’t. You do not have to have every answer immediately; you do need to make sure the caller knows what happens next.

Pay and bonuses:
In addition to your hourly pay, you can earn a monthly bonus based on customer feedback: $75 for an average review score of 4.4–4.59 out of 5, $150 for 4.6–4.79, or $225 for 4.8 or higher. To keep the bonus fair, it applies only when you receive the required minimum number of reviews and meet the service-quality standard. We’ll explain both requirements before you start.

What the day sounds like

There will be plenty of conversations, but no two callers are quite the same. You’ll answer incoming calls, check the relevant details, make accurate notes and follow up on the requests you own. If a question needs someone in operations, you’ll pass it on with enough context that the customer does not have to explain everything again.

A friendly tone makes a difference here, particularly when someone has been waiting for information. So does being honest. We’d rather you say you’re checking an answer than guess, and we’d want you to follow through when you promise to call someone back.

How the team works

We’re hiring two people for full-time, on-site positions. The schedule will rotate between the two of you to cover the working day, with some flexibility in how the rota is arranged. You’ll know your shifts in advance and have a teammate to hand open matters over to when your day ends.

Customer feedback is part of how we recognize good work. There is a monthly bonus opportunity with three brackets, based on post-call reviews and service quality. We want customers to give honest feedback, so you’ll never be expected to pressure anyone into leaving a review.

You’ll do well if you can hold a natural conversation, stay patient when a call takes an unexpected turn and write notes another person can understand. You should be comfortable using a computer while speaking on the phone. Previous call center experience is welcome, but we’re just as interested in how you communicate and whether people can rely on you to finish what you start.

If you like a lively, people-focused role where a good conversation can genuinely improve someone’s day, we’d like to hear from you.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Work Location: In person