Call Center Representative

HRCCU is seeking a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.

The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction.

Key Responsibilities Provide prompt, professional, and courteous service to members through multiple communication channels.

Build positive relationships with members by understanding their needs and delivering effective solutions.

Resolve member inquiries accurately and efficiently.

Assist members with account inquiries, balances, transaction history, and account maintenance requests.

Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.

Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.

Troubleshoot access issues and provide guidance on digital banking features.

Identify member needs through effective questioning and active listening.

Educate members on Credit Union products and services.

Qualifications Experience: One month to one year experience. Previous credit union or financial experience preferred.

Education: High School Diploma or GED.

Required Skills Passionate about exceptional member service and relationship building.

Excellent communication and interpersonal skills

Strong attention to detail and problem-solving skills

Proficiency with banking systems, digital tools, and Microsoft office products

Employment Details Location: HRCCU Operations Center in Corinth, NY.

Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, 40 hours per week.

Pay rate: $20.00 to $25.00 per hour; based on experience.

Medical, Dental, Vision, FSA & HSA options.

Life insurance, short term, & long-term disability benefits.

401K with matching contribution up to 10%.

Generous paid time off, including birthday off and additional 12 observed holidays.

Gym reimbursement and wellness program.

Internal and external training, including certification and tuition reimbursement.

Community Volunteer initiatives.

Career growth & advancement opportunities.

Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.

Why Work With Us We stand by our purpose to support our members, employees, and communities through all waves of life.

We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Apply online https://www.hrccu.org/about/careers/

If you are unable to complete this application online due to a disability, please contact Human Resources at [email protected]

HRCCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, sexual orientation, and national origin, physical or mental ability, protected Veteran Status or other characteristics protected by law. To read the It's The Law Poster regarding EEO please paste the following link into your browser. http://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf