Call Center Representative

Description:

Position Overview

We are seeking a reliable, organized, and customer-focused Call Center Representative to support customer communications and daily service operations at our Los Angeles, CA location. This entry-level position is ideal for individuals looking to begin a career in customer service, call center operations, and business support within a professional and team-oriented environment.t

Job: Full time

Salary Range: $17.00 – $26.00 per hour

Key Responsibilities:

• Answer incoming calls and assist customers with questions, requests, and general information
• Make outbound calls to follow up with customers and provide service updates when needed
• Listen carefully to customer concerns and provide professional and accurate assistance
• Document customer interactions, requests, and service information accurately in company systems
• Transfer or escalate complex customer issues to the appropriate department or supervisor

Requirements:

Qualifications

• High School Diploma or equivalent (required)
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Basic computer proficiency, including Microsoft Office, email, and data entry systems

What We Offer:

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and professional development
• A supportive and inclusive workplace culture