Call Center Representative

Job Summary:

• Answers phone calls in a Corporate MedicalCall Center single specialty group.

JobResponsibilities:

• Phones efficiently answered and with properetiquette

• Obtain 90% target for Inbound and Outboundcalls to and from patients

• Schedules patients for in-house procedures inthe correct office with the proper physician or tech.

• Follows the Best Practice Scheduling. Phonecalls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records etc.

• Conversations documented in patient medicalrecords if needed

• Schedules new patients and established ones,verifies insurance and primary care doctor information.

• Updates Patient information in EMR

• Collects insurance information and updatespersonal data in patient EMR file

• Collects patient oop (out of pocket cost) ex.Co-pays, co-insurance, deductibles, patient balance.

• Respects and maintains privacy and dignity ofpatients to always assure client confidentiality. Understands and follows theCode of Conduct and HIPPA guidelines.

MinimumRequirements:

• Excellent Customer Service Phone Skills

• Telemarketing, Sales or Call CenterExperience: 1 year a plus

• High School Graduate

• Medical Assistant degree

• Experience in typing and data entry

• Basic arithmetic skills

• Bilingual in English/Spanish aplus

• One year experience in a medical office

• Electronic Health Records experience(E-Clinical Works a Plus)

AbilitiesRequired:

• Basic medical terminology

• Basic Medical Insurance Knowledge

• Must be able to remain in a stationaryposition 100 percent of the time

• The person in this position needs tooccasionally move about inside the office to access filing cabinets, officemachinery, etc.

JobType: Full-time

Requirededucation:

• High school or equivalent

• Medical Assistant degree

Requiredexperience:

• Telemarketing, Sales or Call Center: 1 year aplus

• Medical: 1 year

Requiredlanguage:

• English and Spanish