S
SS&C FINTECH SERVICES INDIA PRIVATE LIMITED
Call Center Representative
25 days ago
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Important information
Contract type:
Permanent
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
1 October 2026
What they need
- To comply with the regulatory regimes in which SS&C operates including DataProtection, Financial Crime Prevention and CASS regulations
- Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required
- Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance
- Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits
- Supporting clients with a number of platform specific support tools and processes
- Adherence to schedules to ensure Service Level Agreements are achieved
- Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach
- Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
- A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
- To escalate issues or potential breaches to Line Manager
- Provide a quality service, aiming for 100% accuracy and timeliness of delivery
- To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected
- Keeps own knowledge of processes, products and appropriate regulation up to date
- Proven experience in a contact centre role, with a minimum of 2+ years of experience
- Preferably in the UK Mutual Funds Financial Services environment
- Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business
- Exceptional communication and interpersonal skills
- Flexible and adaptable to change and challenges
- This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients
- If you are adedicated and knowledgeable professional who thrives in a dynamic environment, weencourage you to apply and join our team
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