Call Center Representative

Our Wilmington property management office is growing, and we are looking for an enthusiastic Call Center Representative to join a lively, supportive team that works hard and enjoys doing it together.

This is a fast-paced, phone-based role supporting residents, prospective tenants, property owners and contractors. You will manage incoming calls, make follow-up calls and ensure every enquiry reaches the right person.

The role at a glance

• ***Position:***Call Center Representative
• Schedule: Full-time, 40 hours per week
• ***Hours:***Monday to Friday, 8:30 a.m. to 5:00 p.m.
• Location: Wilmington, NC
• Property stay benefit: 50% employee discount on eligible stays at selected properties we manage across the US, including destinations in California and Miami, Florida, subject to availability

On the phone

• Answer a high volume of incoming calls
• Respond to resident and property enquiries
• Arrange property viewings and confirm appointments
• Record maintenance requests accurately
• Identify urgent issues and follow escalation procedures
• Make follow-up calls to residents and prospective tenants
• Provide updates on existing service requests
• Transfer specialist enquiries to leasing or property teams
• Log call notes and update customer records
• Maintain a friendly, professional tone throughout every call

The person behind the voice

You will be naturally confident on the phone, a clear communicator and someone who enjoys helping people reach the right solution. You should be comfortable switching between calls, recording information accurately and maintaining a positive attitude during busy periods.

Grow with the team

As the company expands, this position offers a genuine route into a Call Center Coordinator or Team Lead role. You could progress into monitoring call quality, supporting new starters, coordinating daily workloads and helping manage a small call center team. You will also develop valuable knowledge of leasing, resident services, maintenance coordination and wider property operations.

Alongside the property stay discount, you can expect paid training, regular weekday hours, health, dental and vision benefits, paid time off, free parking, team activities and recognition for delivering an excellent experience over the phone.

Think you could be the friendly, confident voice our callers remember? Send us your resume today and let’s start the conversation.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person