Call Center Representative

Call Center Representative – Washington, DC

Enjoy talking to people, solving problems, and keeping conversations on track? This could be a good fit.

We’re hiring a full-time Call Center Representative in Washington, DC to join a busy office team where communication and customer service are a big part of the day. It’s a good opportunity for someone who enjoys working with people, likes having a clear goal to work toward, and wants to build valuable professional experience.

A Typical Day

• Answer incoming customer calls and understand the reason for each enquiry
• Provide clear and helpful information about products, services, or account questions
• Listen carefully to customer concerns and work toward practical solutions
• Update customer information and call notes accurately in internal systems
• Follow up on customer requests and outstanding enquiries when required
• Transfer or escalate more complex issues to the appropriate team
• Make outbound calls when needed to follow up with customers or provide updates
• Maintain a professional and positive approach throughout each conversation
• Work toward individual and team service targets
• Support the wider office team during busy periods

Who We’re Looking For

Experience is useful, but it isn’t everything. We’re looking for someone who communicates confidently, listens well, and can stay professional when dealing with different customers throughout the day.

• Confident verbal communication
• Comfortable speaking with different types of customers
• Good listening and problem-solving skills
• Basic computer skills and confidence learning new systems
• Reliable and punctual
• Able to stay organized while handling multiple enquiries
• Comfortable working independently and as part of a team
• Previous call center, customer service, retail, hospitality, or office experience is a plus

The Details

• Full-time position
• Monday–Friday
• Competitive hourly pay
• Performance incentives
• Paid time off
• Health benefits
• 401(k)
• Training provided
• Opportunities to develop and progress within the team

If you’re looking for a full-time Call Center Representative job in Washington, DC and want somewhere you can build your communication skills, gain professional experience, and become a valued part of the team, we’d like to hear from you.

Apply today — interviews are currently being arranged.

Pay: $19.86 - $24.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Parental leave

Work Location: In person