Call Center Representative

Job Overview:
Busy ophthalmology office looking to hire call center representative to join our team. Applicant must be a service focused individual and be able to manage large amounts of inbound and outbound calls in a timely manner. Medical office experience a plus and customer service experience required. Duties include scheduling appointments, answering a patient or referring doctors questions and gathering accurate information. Hours are 8:00 am-5:00 pm Monday thru Friday. Must be dependable and able to handle multiple tasks at once. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about service and company policies
• Utilize phone etiquette skills to ensure positive customer interactions
• Perform data entry tasks accurately and efficiently
• Collaborate with team members to achieve individual and team goals

Skills:

• Excellent communication skills, both verbal and written
• Proficient in English; Spanish fluency in is a plus
• Knowledge of medical terminology is preferred
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Previous experience in a call center or customer service role is beneficial
• Familiarity with medical office procedures is an asset

We offer competitive compensation, ongoing training, and opportunities for career advancement. If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Call Center Representatives!

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Edmond, OK 73013 (Preferred)

Ability to Relocate:

• Edmond, OK 73013: Relocate before starting work (Preferred)

Work Location: In person