Call Center Representative

If you can talk to almost anyone, stay upbeat when the phones get busy and enjoy the small win of solving a problem properly, you will feel at home here. Our Houston-area team is looking for a Call Center Representative who brings personality, patience and good judgment to every conversation.

This is primarily an inbound customer support role. You will help people with account questions, service updates, online access and support requests while working alongside a friendly team that shares information and helps each other through the busy periods.

The important details

• Location: On-site in the Houston–Bellaire area
• Pay: $19.75–$23.25 per hour
• Schedule: Full-time, Monday through Friday
• Hours: 8:30 a.m.–5:00 p.m.
• Training: Paid training provided
• Education: No college degree required

What a shift actually looks like

• Answer inbound customer calls and understand the reason for each inquiry.
• Respond to straightforward questions about accounts, services and company procedures.
• Help customers with basic online access and account-verification steps.
• Create support tickets when another department needs to investigate.
• Record accurate notes and update customer information in the CRM.
• Follow up on open requests and keep customers informed.
• Escalate technical, sensitive or unusual issues to the correct colleague.
• Share recurring customer questions with supervisors to help improve service.

The kind of teammate we are looking for

You do not need to arrive knowing every system or having years of call center experience. Training will cover the telephone platform, CRM, service procedures and escalation process.

What matters is that you:

• Enjoy speaking with different people throughout the day.
• Listen properly instead of rushing through conversations.
• Explain information in a clear, natural way.
• Stay calm when someone is confused or frustrated.
• Keep accurate notes while managing a live conversation.
• Accept coaching and use feedback to improve.
• Can be relied upon to attend scheduled shifts.

Houston is one of the country’s most diverse cities, and our customers reflect that. Spanish or another additional language can be useful, but it is not required.

As a Call Center Representative, you will develop practical experience in customer service, account support, CRM management, problem-solving and professional communication. Regular coaching will help you build confidence and gradually handle a wider variety of customer inquiries.

If you want a people-focused position where the day moves quickly and every conversation is different, apply for the Call Center Representative role with your current resume.

Pay: $19.75 - $23.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Work Location: In person