Call Center Representative

ayton, OH $18.75–$22.75 per hour

Full-time and part-time | Monday–Friday | On-site

We have customers contacting our Dayton office who need an answer, an update, or help reaching

the right person. The job is simple to explain: listen carefully, collect the correct information, record

what happened, and make sure each request moves forward.

The Call Center Representative will mainly handle inbound calls, along with occasional emails and

follow-up work. The company operates in the software sector, but you will not be expected to fix

technical problems. Questions requiring technical knowledge will be passed to the appropriate team.

The work

• Answer incoming customer calls.

• Understand the reason for each call.

• Confirm names, contact details, and account information.

• Record clear notes in the customer system.

• Provide updates on existing requests.

• Respond to straightforward customer questions.

• Transfer technical inquiries to the correct colleague.

• Follow up when information is missing.

You will work alongside customer support colleagues, account teams, supervisors, managers, and

technical staff. Paid onboarding will cover the phone system, customer records, company services,

call procedures, and escalation process.

What matters in this role

• Clear and friendly communication.

• Good listening skills.

• Accurate note-taking.

• Confidence using a computer.

• Patience when someone needs extra help.

• A calm approach during busy periods.

• Reliable attendance.

• Willingness to ask questions and learn.

Full-time schedules provide consistent weekday hours. Part-time shifts are also available within the

company’s operating hours of 8:00 a.m. to 6:30 p.m., Monday through Friday.

Apply for the Call Center Representative position with your current resume. A cover letter is not

required.

We welcome applications from qualified individuals of all backgrounds.

Pay: $18.75 - $22.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person