Call Center Representative

Company Description SRIYOG is an Information Technology consulting organization that supports clients in leveraging technology to improve business operations and customer experiences. The company partners with organizations of various sizes to design, implement, and optimize IT solutions that meet evolving business needs. Team members gain exposure to modern technologies, problem-solving approaches, and client-facing work in a collaborative environment. SRIYOG values clear communication, service-oriented thinking, and continuous learning to deliver reliable and effective consulting services.

Role Description The Call Center Representative internship at SRIYOG is a remote role focused on supporting customers and users of IT-related services. Day-to-day tasks include answering inbound calls, responding to inquiries, documenting interactions in systems, and escalating issues to appropriate team members when needed. The intern will assist in troubleshooting basic customer concerns, provide clear and courteous information, and follow scripts and guidelines to ensure consistent service quality. The role also involves maintaining accurate records, following established procedures, and collaborating with colleagues to improve customer satisfaction. This is an internship position designed to build practical customer support experience in a technology-focused environment.

Qualifications

• Candidates should possess skills related to Customer Service Representatives and Customer Support, with a focus on handling inquiries professionally and efficiently.
• Candidates should possess skills related to Customer Satisfaction, including the ability to understand customer needs and contribute to a positive service experience.
• Candidates should possess strong Interpersonal Skills to communicate clearly, listen actively, and engage with diverse customers in a respectful manner.
• Candidates should possess Computer Literacy, including comfort with basic office software, call center tools, and online communication platforms.
• Strong verbal and written communication skills, with the ability to follow scripts and guidelines while remaining empathetic and solution-oriented.
• Ability to work independently in a remote environment, manage time effectively, and adapt to changing priorities.
• Interest in information technology or consulting and willingness to learn about IT services and solutions.
• Previous customer-facing or support experience is beneficial but not required; current students or recent graduates are encouraged to apply.