Call Center Representative (Day-Shift)

JOB QUALIFICATIONS:

• Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field.
• We also accept Senior Highschool graduates with call center experience.
• At least 1-2 years of experience for Call Center Staff.
• Relevant experience in outbound calling and upselling of services is a plus.
• Must have good communication and negotiation skills.
• Willing to be assigned in Ortigas Center, Pasig City.

JOB DESCRIPTION:

• Inbound

  • Handle patient and customer inquiries, concerns, and complaints from social media and the Shinagawa booking platform professionally, escalating issues when necessary.
  • Manage patient appointments for consultations, surgeries, and procedures.
  • Make strategies in order to promote and offer products or services to patients, clients and customers through internal sales and marketing strategies (e.g. corporate presentation, up-selling, events participation, and others.)
  • Build and maintain strong relationships with patients, providing guidance on treatments and medical information.
  • Analyze daily inbound operations to provide insights for marketing and sales.
  • Ensure qualified inquiries are converted into appointments or sales.

  Outbound

  • Make 20–30 outbound calls daily to prospective leads from online platforms.
  • Promote services, address objections, and secure appointments with a high conversion rate.
  • Conduct satisfaction surveys with existing patients and generate leads through referrals.
  • Others tasks that Management may assign from time to time relevant to job positions.