Call Center Representative _ Full Time

We’re seeking for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone’s day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service.

As a full-time, in-office team member, you’ll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day.

What You'll Do:

Be the friendly voice our members can rely on by handling inbound and outbound calls

Help resolve questions and concerns with professionalism, empathy, and efficiency

Update and maintain accurate member information in internal systems

Identify member needs and provide helpful solutions and guidance

Work closely with teammates to improve processes and create exceptional member experiences

Use bilingual or multilingual skills, if applicable, to better support our diverse membership

What We're Looking For:

Previous call center or customer service experience preferred

Strong communication and people skills

Proficient with computers including Microsoft Office, data entry and multitasking

Outbound calling experience is a plus

Positive attitude with the ability to work both independently and as part of a team

Someone who enjoys helping people and thrives in a team-oriented environment

Schedule:

Full-time, in-office position

Monday through Friday

8-hour shifts (start times may vary)

No weekends or holidays — enjoy your evenings and weekends off!

Benefits & Perks:

401(k)

Medical, dental, and vision insurance

Paid time off

Paid sick time

Paid Holidays

On-the-job training and growth opportunities

If you’re ready to bring your customer service skills, positive energy, and passion for helping people to a team that appreciates what you do, we’d love to hear from you. Apply today and start making a difference one call at a time!

Pay: $26.00 - $31.00 per hour

Benefits:

• Dental insurance

Work Location: In person