Call Center Representative I

BASIC PURPOSE OF POSITION:

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

DUTIES OF POSITION:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.

• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.

• Assist customers with Online Banking, Debit Cards, and other account related questions.

• Other duties may be assigned by Call Center Team Lead.

EDUCATION/ EXPERIENCE/ SKILLS:

• Experience in direct customer service.

• Previous banking and experience with a knowledge of banking systems preferred.

EOE, including disability/vets