CALL CENTER REPRESENTATIVE I

GENERAL SUMMARY

Responsible for providing high level customer service support to OVB customers via phone, email, and chat. Customer support includes Deposits, Loans, Credit Cards, Debit Cards, and eServices. Cross-sell products and services for both business and consumer.

*Customer Service experience (banking) preferred *Professional Oral/Written communication skills *Detail oriented and ability to follow instructions *Sales

• Clerical skills

*Positive attendance and punctuality habits *Multi-Platform PC skills

• Must maintain confidentiality

*Proficient with eServices products to assist customers with technical difficulties and trouble shooting *Ability to perform effectively and professionally under stress

• Ability to operate most standard office equipment

• Ability to be flexible with work schedule (overtime/extended hours when necessary)

*Ability to sit for extended periods of time *May require occasional travel

• All other duties, as assigned by management

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.